Conflict Management


Let us first accept that conflicts happen, the world would be a very boring place if everybody agreed with everybody else.It is how these conflicts are managed that ensures a happy workforce

There are many people who would advocate that a good old fashioned dis-agreement can be healthy. Rather like the belief that many of us have in that mistakes are important to our growth, for without mistakes how will we ever learn?

Such is the sentiment behind disagreements being healthy, if we did not have disagreements or differences of opinion, then just like mistakes we could not possibly learn about new cultures, religions, spiritualism, work ethics, beliefs and values.

Whilst it is accepted in most instances as being healthy, it can unfortunately spiral out of control, and a nasty negative side emerges.

How to tackle this type of conflict is delicate and not always easy, but as with everything related to this web site, awareness is the key.

Being aware of the signs will enhance your chances of finding an acceptable resolution.

The signs to look out for

  • Anger, Irritability, and Sarcasm
  • Withholding information required to complete a task
  • Lack of enthusiasm
  • Avoidance of responsibility
  • Unwillingness to participate in group decision making and group discussions
  • Failure to Co-Operate
  • Regularly taking sick leave
  • How do you deal with Conflict

There are several ways to address this issue, but the most simple way is to find a solution that meets the needs of all of the parties involved. Here are eight tips to help you along the way, when preparing to resolve a conflict.

Eight Skills When Dealing With Conflict

  • Prepare
  • Control Yourself
  • Set Goals and Boundaries
  • Build Rapport
  • Listen to Understand
  • Speak to be Understood
  • Know When to Stop
  • Levelling ( Ensure your verbal and body language are congruent)

Our good friend communication is vital in any solution put forward.

If you are personally involved in the conflict, please don’t wait until the problem escalates into a bigger one, talk to somebody as soon as you can

Be sure that you know exactly what you are objecting to, the root cause of the conflict, is it personal, work related, general disagreements? Its important that you know exactly what you are dealing with

When dealing with the conflict, allocate time accordingly, try not yo deal with the problem in the middle of your daily routine, set aside some quality time, to ensure a resolution can be found|

Unmanaged conflicts can damage relationships, generally though people are quite flexible. Two people may not like each other, but they may be able to respect each others perspectives, some common ground may be found

Above all treat the conflict professionally, courteously and efficiently, if you do this then resolution can be found, if not then the problem will undoubtedly escalate

Some Useful Tips on Conflict Resolution

  • Sometimes a third solution can be found – that is something that is mutually agreeable
  • Try to focus on the issue in question and try not to get sidetracked
  • Separate personal issues and work issues
  • Don’t let bad feelings fester – Try to resolve them
  • Avoid taking sides in a power struggle
  • Listen, without interrupting – acknowledge the other person’s point of view
  • If the conflict arises through performance issues, offer alternatives as to how it can be done better
  • Learn how to compromise